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• Having knowledge of entire Reservation Procedure according to International Hotel manual system.
• Responsible for Hotel and Local Reservations and Reservation - Links to Best Western World Wide.
• Handling of correspondences, sorted - out letters, telexes, cables which are checked already by Front Office Manager.
• Allocate daily tasks to Reservations staff .
• Review reservation booked daily.
• Review arrival report daily.
• Responsible for preparation of occupancy forecast.
• Responsible for training staff.
• Responsible for implementation of policies and procedures
• Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
• Liase with Sales Department in regards to o