You are responding to Ad: Russian Speaking Operators, Admins & Guest Relation Agents required

Guest Relations Officer responsibilities include: Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) Address customer complaints and escalate to Guest Relations Manager when needed Record information in the logbook daily Ensure compliance with health and quality standards Requirements Proven experience as a Guest Relations Officer English & Russian Language

Contact Name: Kelly Walmsley