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 Arabic : (Mother tongue).  English : (Good) reading, writing & speaking.  French : (Very Good) reading, writing & speaking.  Experience - From November 2012 till now as Guest Relation at Akassia Swiss Resort. - Duties within this role included any Tour Operator brochure checks, health and safety checks with representative from various companies. Dealing with all customer queries and solving customer problems ensuring 100% customer satisfaction. Organizing orientation visits to the hotel. Responding directly to the tour operator if a complaint has arisen once the client has gone home. - From March 2012 till October 2012 as Receptionist at Akassia Swiss Resort. Marsa Alam - Red Sea Egypt. [Details removed by SW]

Contact Name: Amr Ezzat

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