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qualified IT help desk support with below details
User support on Hotel supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
- Main Job Tasks and Responsibilities
respond to requests for technical assistance , via phone, electronically via tools
troubleshooting , diagnose and resolve technical hardware and software issues
advise user on appropriate action, follow standard help desk procedures
log all help desk interactions , administer help desk software
redirect applications problems to appropriate resource
- Education and Experience
working knowledge of fundamental operations of relevant software, hardware and other equipment
related experience and training
Prefer MCSE trac