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User support on Hotel supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Main Job Tasks and Responsibilities respond to requests for technical assistance , via phone, electronically via tools troubleshooting , diagnose and resolve technical hardware and software issues research questions using available information resources advise user on appropriate action follow standard help desk procedures log all help desk interactions administer help desk software redirect applications problems to appropriate resource Education and Experience working knowledge of fundamental operations of relevant software, hardware and other equipment related experience and training Prefer MCSE

Contact Name: IT Manager